Last updated: June 2026
Article 1 — Purpose and scope
These terms and conditions (hereinafter "the Terms") govern the contractual relationship between Caroo, whose premises are located at Merchtemsesteenweg 189, 1861 Wolvertem, Belgium (hereinafter "Caroo"), and any natural or legal person (hereinafter "the Customer") using its services: sales mandate (consignment sale), vehicle purchase, trade-in, valuation and related services.
Any order or signature of a mandate implies unconditional acceptance of these Terms, unless a written derogation is agreed between the parties. The specific conditions of the signed mandate or order form prevail over these Terms in the event of contradiction.
Article 2 — Services offered
- Sales mandate (consignment sale): Caroo sells the vehicle on behalf of the Customer. The vehicle is valued (free valuation, response within 24 working hours), deposited at the Wolvertem premises, prepared, listed for sale and sold by Caroo.
- Sale of used vehicles: inspected and verified vehicles, sold with a warranty (see Article 7).
- Trade-in / direct purchase: depending on the vehicle and the agreement of the parties, Caroo may offer a direct purchase.
- Related services: administrative assistance, financing or leasing solutions through partners.
Article 3 — Sales mandate
The sales mandate is set out in a written contract signed between Caroo and the Customer. This contract specifies in particular: the description of the vehicle, the agreed sale price or price range, Caroo's commission, the duration of the mandate and the terms for early withdrawal. No sale is undertaken without a signed mandate.
For the duration of the mandate, the vehicle remains the property of the Customer. The Customer undertakes not to sell the vehicle through another channel during the mandate, unless agreed in writing with Caroo.
The Customer guarantees the accuracy of the information provided about the vehicle: maintenance history, mileage, any accidents, known defects, administrative status (registration, roadworthiness test, any charges or seizures). Any inaccurate declaration engages the Customer's liability.
Article 4 — Prices and commissions
The vehicle valuation is free and without obligation. Caroo's commission and the sale price are set out in the signed mandate, before any commitment by the Customer. No hidden fees: only the amounts provided for in the mandate are due.
The prices of vehicles for sale are expressed in euros, all taxes included, unless explicitly stated otherwise.
Article 5 — Payment
Payments are made securely, by bank transfer unless otherwise agreed. When a vehicle is sold under a mandate, Caroo pays the Customer the sale price minus the agreed commission, within the period provided for in the mandate from the effective receipt of the price by Caroo.
Article 6 — Delivery and transfer of ownership
For the purchase of a vehicle, ownership is transferred upon full payment of the price. The vehicle is delivered with the required documents (registration certificate, certificate of conformity, roadworthiness test and Car-Pass in accordance with Belgian law).
Article 7 — Warranties
Vehicles sold by Caroo to a consumer benefit from the legal conformity warranty provided for by the Belgian Civil Code (art. 1649bis et seq.). Unless otherwise stated on the order form, used vehicles are sold with a 12-month warranty. The warranty does not cover normal wear and tear, routine maintenance or damage resulting from abnormal use of the vehicle.
Under a sales mandate, Caroo acts on behalf of the selling Customer; the warranties owed to the buyer are specified in the sales documents.
Article 8 — Right of withdrawal
For contracts concluded at a distance or off-premises with a consumer, the consumer has a withdrawal period of 14 days in accordance with Book VI of the Belgian Code of Economic Law, subject to legal exceptions. Contracts signed on the premises do not benefit from a legal right of withdrawal.
Article 9 — Liability
Caroo undertakes to perform its services with care and professionalism (best-efforts obligation for the sale). Caroo takes due care of the vehicles entrusted to it. Caroo cannot be held liable for inaccurate information provided by the Customer, nor for defects not disclosed by the Customer.
Article 10 — Personal data
The processing of personal data is described in our privacy policy.
Article 11 — Applicable law and disputes
These Terms are governed by Belgian law. In the event of a dispute, the parties shall first seek an amicable solution. Consumers may contact the Belgian Consumer Mediation Service (mediationconsommateur.be) or the European online dispute resolution platform. Failing that, the territorially competent Belgian courts shall have exclusive jurisdiction.
Article 12 — Changes to the Terms
Caroo may amend these Terms at any time. The applicable version is the one in force on the day the mandate or order form is signed. For any questions: info@car-oo.be or +32 52 81 02 60.